Customer seat at the table - EBA Pillar
How do you ensure your customer is represented when decisions are made?
How do you ensure your customer is represented when decisions are made?
We take a closer look at the Enterprise Business Agility Model, in particular, the Customer Seat at the Table pillar, discussing what it means and the businesses that have done it well and those situations where it hasn't been followed well.
The EBA Model: https://agilityhealthradar.com/enterprise-business-agility-model/ EPiC Business Agility Training: https://epicagile.com.au/training-courses/
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